Frequently Asked Questions

If you have further questions, please feel free to contact us.

Why do I need to connect my sales accounts?

We take the bias out of traditional funding using a data-driven approach to generate funding offers. No pitches, no stress, our offers are built purely on your successes. We use your sales data to determine your funding offers in order for you to get funded.

Where can I find help with my advance?

Our success team is standing by to help you with anything that may arise during your time with Choco Up. You can reach us by phone or email. We also have our blog full of articles, videos and how-tos. Additionally, our post-investment relationship managers are professionally trained to handle your account.

Is my data safe?

All information you share with Choco Up is secured during transport and at rest. We are committed to protecting your data with banking standard (RSA-2048 M01 and SHA-256). We also limit what we have access to. We can never see your login information for any of your connected accounts, we only have “read” level access to the data you share with us – in other words, we are never able to change or modify in any way your shared data. We have securely connected more than 25,000 customer data sources.

What is the application process?

It’s easy!

First fill out the application form linked above and connect your sales and marketing accounts. We use this data to determine your funding offers and eligibility. If you are eligible for funding but you have questions for us, we can schedule a meeting with one of our investment managers.

Once terms have been discussed, you will be guided to sign your contract, fill in your business details and connect your bank account. After a short review by our diligence team, your funds will be available to you to spend.

How much funding can I get?

How much funding you get is decided by our proprietary data-driven risk management technologies and algorithms.

The decision is based on multiple factors related to your unit economics, monthly revenue, and monthly transaction rate.

How does payment work?

Payments begin as soon as your advance is active and have no correlation to your spending. Payments are automatically debited from your bank account and are a percentage of your revenues. This percentage is predetermined when you select your funding offer and will remain consistent throughout your advance. The frequency of payment depends on which product you are using and which sales platforms you sell on.

Are there any fees?

Choco Up fees have no periodic nor compounding interest so you will know exactly how much you need to repay before you accept the offer and that fee will never increase throughout the repayment process.

Am I getting a loan?

Choco Up does not give out loans.

We use a unique revenue share model in order to fund our partners. We do not require equity. Our flexible repayment scheme means that there is no additional interest accrued.

How long does it take to get funded?

Indicative term sheets can be given out in as fast as 48 hours. You will receive funding within 24 hours of agreeing to the set terms.

How do I qualify for funding?

We provide funding to digital merchants. Our minimum eligibility criteria includes: 6+ months of company operating history and revenue greater than USD 10k/month.

Can I receive more funding?

As you draw closer to spending all your advance you may need more capital. We automatically monitor your recent business growth and outstanding balance to see if you qualify for more capital.